Terms of service

These terms are an agreement between Gareth Lee Joseph, trading as Showreel Studio, a business registered in Italy (Partita IVA 04826660237, Via Prato Santo 18, 37126 Verona, Italy) ("we", "us"), and the business that signs up ("you"). They cover the Showreel Studio software you run on your computers, the online service at app.showreelstudio.app (the web app, share links and cloud recording), the help centre, and any services we perform for you, such as a setup session.

By choosing a plan, ticking the box at checkout or using Showreel Studio, you accept these terms on behalf of your business, and confirm you have the authority to do so.

1. For businesses only

Showreel Studio is sold to businesses and professionals, for use in their work. It is not for consumers. By accepting these terms you confirm that you are acting for a business or profession.

2. What you get

For as long as your plan is paid and these terms are kept, we give your organisation a non-exclusive, non-transferable right to:

• install and use the software on your people's computers, and use the online service;
• make films, decks, walkthroughs and prototypes of your own products, or of products you have the right to show;
• share and publish them as you like.

Your plan sets how many makers (who make films and decks) and contributors (who review, comment and publish) are included, and how many cloud recordings you can make a month. Viewers, who only watch, are free and unlimited. What each plan includes is on our website when you choose it.

3. Your account and your people

Your organisation's owners and admins manage its plan, its people and its settings, and act for your business when they do. You are responsible for who you let into your organisation and for what they do with Showreel Studio. Keep sign-ins to yourselves, and tell us straight away if you think someone has got into your account who shouldn't have.

4. Your material

Everything you make or bring is yours: storyboards, recordings, footage, films, decks, kits, voices and comments ("your material"). We claim no ownership of it. You give us only the permission we need to store, process and show your material in order to provide Showreel Studio to you, for example to play a film at a share link you published.

We never use your material to train AI models, and never show it to anyone you haven't shared it with. Our staff see how your organisation uses the product (names, counts, statuses and usage), not your films, scripts or decks, unless you ask us to look at something to help you.

We will not name you as a customer, or use your name or logo in our marketing, without your written permission.

5. What you're responsible for

• The apps you film. Only record apps, screens and data you have the right to record and show. Showreel Studio can hide and replace personal data as it records, and checks films for anything left showing, but you set what to hide and you check a film before you publish it.
• What you publish. You are responsible for the films, decks and links you share, and for making sure they are accurate and lawful and respect other people's rights.
• AI-written words and AI voices. Scripts, slides and voice-overs are produced with AI. Read and approve them before they go out: they can be wrong.
• A person's own voice. Make a voice from a real person's recording only with that person's clear consent, which Showreel Studio asks you to confirm.
• Your own AI and cloud accounts. Writing runs on your own Claude plan or Claude API key, and the voice-over on your own Google Cloud project. You pay those providers directly, under your own agreements with them. We never spend on our own accounts for you unless we have agreed so in writing.

6. Fair use

Don't:

• copy, resell or share the software, or access to the service, outside your organisation;
• remove or work around the licence check, the plan limits or any security measure;
• take apart or reverse-engineer the software, except where the law allows it, or copy its prompts, rules, kits or templates into another product;
• use Showreel Studio to build a competing product;
• use it to record or publish anything unlawful, harmful or infringing, or to harass anyone;
• overload or attack the service, or use it to reach systems you have no right to reach.

If a published link breaks these terms or the law, we may take it down and will tell you why.

7. Plans and payment

• Price. You pay the price shown for your plan when you choose it, in pounds, euros or dollars. No VAT is added: we are under Italy's flat-rate scheme (regime forfettario). You pay any taxes or duties your own country charges you as the buyer.
• Paying. Payment is by card or another method offered at checkout, taken by our payment provider, Stripe. Monthly plans are paid each month and yearly plans each year, in advance.
• Renewal. Your plan renews automatically at the end of each period until you cancel.
• Invoices. We send you an invoice for each payment. The receipts Stripe sends are proof of payment only.
• Changing plan. You can move to another plan at any time from Manage billing. Moving up takes effect straight away, and the difference for the rest of the period is added to your next payment. Moving down takes effect at your next renewal: you keep your current plan until then.
• Price changes. If we change a price, we tell you by email at least 30 days before it applies. The new price applies from your first renewal after those 30 days, so you can cancel first. A yearly plan keeps its price until its year ends.
• If a payment fails, your plan keeps working for 7 days while you update your card. After that we may pause it until payment is made.
• Design partners pay half the plan's price for the first twelve months, then the full price, with a month's notice. In return they agree to a monthly feedback call and to a case study and a quote, each of which they approve before we use it.
• Services we perform, such as a setup session or films we make for you, are priced in a quote we agree with you first. These terms apply to them too.

8. Cancelling and refunds

You can cancel at any time from Manage billing. Cancelling stops your plan from renewing: it keeps working until the end of the period you have already paid for, and then ends.

Payments are not refunded, including for any unused part of a period, unless the law requires otherwise or we agree it in writing.

9. When a plan ends

When your plan ends, whether you cancel, a payment is not made, or we end it under section 10:

• the software and the service stop working for your organisation;
• films, decks and other material on your own computers are yours to keep, and we never touch them;
• material you shared to the online service (recordings, links and comments) is kept for 30 days, so you can download it or come back, and your share links keep playing during that time, so films on your website don't stop without warning;
• after those 30 days, your share links stop playing and that material is deleted.

10. Suspending or ending your plan

We may suspend or end your plan if you seriously break these terms (for example, sections 5 or 6) or don't pay, and we will tell you why. Where the problem can be put right, we will first give you a reasonable chance to do so, unless we must act at once to protect the service, other customers or someone's rights, or because the law requires it.

We may also stop offering Showreel Studio altogether. If we do, we will tell you at least 90 days before, and refund any payment for the time after it stops.

11. The service, support and changes

We work to keep Showreel Studio running and to fix problems quickly, but we don't guarantee it will always be available or free of errors, and it is provided without any promise of a particular result. There is no service-level guarantee or service credit, except in an Enterprise agreement.

Support is by email to hello@showreelstudio.app, as your plan describes. We improve Showreel Studio all the time and may change its features; we won't take away a main feature of your plan during a period you've paid for without offering you a fair alternative or a refund for the rest of that period.

12. Our responsibility to you

Nothing in these terms limits our liability where Italian law does not allow it to be limited, such as for harm caused on purpose or through gross negligence.

Otherwise:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill;
• our total liability to you for everything under these terms is limited to the fees you paid us in the 12 months before the claim arose.

Keep your own copies of films and material that matter to you.

13. Personal data

Our privacy notice explains the personal data we hold as ourselves (your account, your people's emails, billing and usage) and why.

Where your material includes personal data, such as people shown in your app, your colleagues' comments or a person's voice, you are its controller and we process it only on your instructions, to provide Showreel Studio. For that personal data we:

• process it only to run Showreel Studio for you, or where the law requires;
• keep it confidential, and bind anyone who handles it to confidentiality;
• protect it with appropriate security;
• use only the sub-processors on our list: today Google Cloud (hosting and storage, in the United Kingdom and Belgium, with a recovery copy in the European Union) and Stripe (payments), plus those your organisation agrees to in writing. We tell you before adding another, so you can object;
• help you answer requests from the people the data is about, and tell you without undue delay if it is ever breached;
• delete it when your plan ends, as section 9 says;
• give you the information you need to show that we meet these duties.

If your business needs a signed data processing agreement, ask us: we send one that sets these duties out in full. How we protect data is on our security page.

14. Confidentiality

We each keep private anything the other shares that is marked or clearly meant to be confidential, and use it only for this agreement. This doesn't cover what is already public, what we already knew, or what the law requires us to disclose.

15. Changes to these terms

We may update these terms. We will tell you by email at least 30 days before a change that affects you materially; it applies from your next renewal after that. If you don't agree, you can cancel before then. Other changes apply when we publish them here.

16. General

• Enterprise. A signed Enterprise agreement takes priority over these terms where they differ.
• The whole agreement. These terms, your plan and any quote we agreed are the whole agreement between us about Showreel Studio.
• Transfer. You may not transfer this agreement without our agreement. We may transfer it to a business that takes over Showreel Studio, and will tell you.
• Events outside our control. Neither of us is responsible for delays or failures caused by events beyond reasonable control.
• If part fails. If a court finds part of these terms invalid, the rest still applies.
• Notices to us go to hello@showreelstudio.app; to you, to the email address of your organisation's owner.
• Language. These terms are written in English. If they are translated, the English version applies.

17. Law and courts

These terms are governed by Italian law. The courts of Verona, Italy, have exclusive jurisdiction over any dispute about them.

18. Clauses approved specifically

Under articles 1341 and 1342 of the Italian Civil Code, you specifically approve these clauses: section 6 (fair use), section 8 (no refunds), section 10 (suspending or ending your plan), section 11 (no guarantee of availability, and changes), section 12 (the limit of our liability), section 15 (changes to these terms) and section 17 (the courts of Verona).

Last updated 20 October 2026.